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You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Before initiating a return, please make sure you have the following information ready: the product invoice, order ID, and proof of purchase.
Contact our customer support team using the contact information provided below to initiate the return process. Please note that returns must be requested within 5 days of receiving the item.
Once your return request is approved, you will be provided with instructions on how to proceed with the return. Please ensure that the item is in the same condition as when you received it, including all tags and packaging.
You will be responsible for the return shipping charges. Please note that shipping charges and cash on delivery (COD) charges are non-refundable.
After you have successfully placed your order, our dedicated team at ECO THE TRENDS will contact you within 12 to 24 hours to confirm your order details. This step ensures that all the information provided is accurate and allows us to proceed with the shipping process promptly.
Once our team has confirmed your order, we will initiate the shipping process within 12 to 24 hours. We strive to fulfill orders as quickly as possible to ensure timely delivery. However, please note that if we are unable to reach you for order confirmation, we will wait for an additional 12 hours before canceling the order. We value your satisfaction and want to ensure that your order is processed efficiently
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