Return & Refund Policy

At ECO THE TRENDS, we strive to provide a seamless shopping experience for our customers. We understand that sometimes, a return may be necessary. Please read our return policy carefully to ensure a smooth return process.

Thank you for choosing ECO THE TRENDS for your online shopping needs. We understand that sometimes returns are necessary, and we are here to provide you with all the information you need to make the process as smooth as possible.

Return Process:

  1. Before initiating a return, please make sure you have the following information ready: the product invoice, order ID, and proof of purchase.
  2. Contact our customer support team using the contact information provided below to initiate the return process. Please note that returns must be requested within 5 days of receiving the item.
  3. Once your return request is approved, you will be provided with instructions on how to proceed with the return. Please ensure that the item is in the same condition as when you received it, including all tags and packaging.
  4. You will be responsible for the return shipping charges. Please note that shipping charges and cash on delivery (COD) charges are non-refundable.

Refund Process:

  • After you have contacted us and your return request has been approved, you will need to ship the item back to us at the provided address.
  • Once we receive and inspect the returned item, we will initiate the refund process.
  • Please allow 7 to 14 working days for the refunded amount to be credited back to your original payment method.
  • Please note that shipping charges and cash on delivery (COD) charges are non-refundable. Only the product cost will be refunded.

Shipping Charges:

  • In our store, there are no shipping charges for orders. However, if you have placed a COD order, the COD charges are non-refundable. Know More

Important Notes:

  • Please be aware that if you have placed a COD order, the COD charges are non-refundable.
  • Shipping charges are not applicable for orders from our store.

Contact Information:

If you have any questions or need assistance with your return, please contact us using the following information:

Trade name: ECO THE TRENDS

Phone number: 8143963821

Email: ecothetrends.20715@gmail.com

Operational address: Tirupati, 517501 Tirupati AP, India

Thank you once again for choosing ECO THE TRENDS. We appreciate your business and look forward to serving you again in the future.

Sincerely,

The ECO THE TRENDS Team