Cancellation Policy

At ECO THE TRENDS, we strive to provide a seamless shopping experience for our customers. We understand that circumstances may arise where you need to cancel your order. We have implemented a cancellation policy to ensure transparency and fairness for both parties involved.

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process, we incur irreversible fees to ensure prompt delivery of your items. Therefore, we strictly adhere to the following cancellation policy:

Order Confirmation and Cancellation

  • After you have successfully placed your order, our dedicated team at ECO THE TRENDS will contact you within 12 to 24 hours to confirm your order details. This step ensures that all the information provided is accurate and allows us to proceed with the shipping process promptly.
  • Once our team has confirmed your order, we will initiate the shipping process within 12 to 24 hours. We strive to fulfill orders as quickly as possible to ensure timely delivery. However, please note that if we are unable to reach you for order confirmation, we will wait for an additional 12 hours before canceling the order. We value your satisfaction and want to ensure that your order is processed efficiently.

Order Cancellation Accepting Rules

  • Cancellation requests can be accepted within 12 to 36 hours after the placement of your order. After this timeframe, we are unable to cancel your order as it may have already been shipped.- If you wish to cancel your order, please contact our customer support team at ecothetrends.20715@gmail.com as soon as possible. Please include your order details, such as the order number and the items you wish to cancel.
  • Our team will review your cancellation request and respond to you promptly. If your order has not been shipped, we will process the cancellation and refund the full amount to your original payment method.
  • Please note that if your order has already been shipped, we are unable to cancel it. In such cases, you may refer to our refund policy for further assistance.
  • We appreciate your understanding that once an order has been shipped, it is no longer within our control to cancel or modify it. We recommend reviewing your order details carefully before placing it to avoid any inconvenience.
  • If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

Contact Information:

If you have any questions or need assistance with your return, please contact us using the following information:

Trade name: ECO THE TRENDS

Phone number: 8143963821

Email: ecothetrends.20715@gmail.com

Operational address: Tirupati, 517501 Tirupati AP, India

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